Privacy Policy
Privacy Policy
Last updated: December 28, 2024
This privacy policy describes how Aliver (the website, we, us, or our) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from our website, or otherwise communicate with us regarding our services. References to "you" in this privacy policy refer to you as a user of our services, whether you are a customer, website visitor, or any other person whose information we have collected.
We recommend reading this privacy policy carefully.
Changes to This Privacy Policy We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website, as indicated by the "Last updated" date, along with any other actions required by applicable law.
How We Collect and Use Your Personal Information To provide our services, we collect personal information from a variety of sources as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes listed below, we may use the information we collect to communicate with you, provide or improve our services, comply with applicable legal requirements, enforce our terms of service, and protect our services, rights, and the rights of our users and others.
What Personal Information We Collect
Information You Provide Directly Information you submit through our services may include:
- Contact information such as your name, address, phone number, and email address
- Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information such as your username, password, security questions, and other information used to secure your account
- Customer support information such as details you share when communicating with us
Information We Collect Automatically We may automatically collect certain information about your interactions with our services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our website and account, including your device, browser, network connection, IP address, and other interaction details.
Information We Receive from Third Parties We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as companies that support our website and services (e.g., Shopify), and payment processors that collect payment information to process your transactions and fulfill your orders.
How We Use Your Personal Information
Providing Products and Services — We use your personal information to fulfill our contract with you, including processing payments, fulfilling orders, sending account-related communications, managing your account, arranging shipping, and facilitating returns and exchanges.
Marketing and Advertising — We may use your personal information to send marketing communications and display ads for our products or services via email, SMS, or mail, and to tailor our services and advertising on our website and other platforms.
Security and Fraud Prevention — We use your personal information to identify, investigate, and address any fraudulent, unlawful, or harmful activity. If you believe your account has been compromised, please contact us immediately.
Communication and Service Improvement — We use your personal information to provide customer support and improve our services.
Cookies We use cookies to operate and improve our website and services, conduct analytics, and better understand how users interact with our services. We may also allow third parties and service providers to use cookies on our website to tailor content and advertising. You can adjust your browser settings to remove or block cookies, though doing so may affect your experience and the functionality of certain features.
How We Share Your Personal Information We may share your personal information with third parties in certain circumstances, including:
- Vendors and service providers acting on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, shipping and fulfillment)
- Business and marketing partners to deliver services and advertising to you
- Affiliates or entities within our corporate group
- In connection with a business transaction such as a merger or acquisition, or to comply with legal obligations
We do not use or disclose sensitive personal information without your consent.
Third-Party Websites and Links Our website may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites and encourage you to review their policies before providing any information.
Children's Data Our services are not intended for children, and we do not knowingly collect personal information from children. If a child in your care has submitted personal information to us, please contact us to request deletion.
Data Security and Retention No security measures are perfect, and we cannot guarantee absolute security. How long we retain your personal information depends on factors such as whether it is needed to manage your account, provide services, fulfill legal obligations, or resolve disputes.
Your Rights Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to access your personal information
- Right to request deletion of your personal information
- Right to correct inaccurate information
- Right to data portability
- Right to opt out of the sale, sharing, or use of your data for targeted advertising
- Right to restrict processing
- Right to withdraw consent
- Right to appeal a decision we make regarding your request
- Right to manage your communication preferences — you may opt out of marketing emails at any time using the unsubscribe link included in our messages
To exercise any of these rights, please contact us using the information below. We may need to verify your identity before processing your request.
Complaints If you have a complaint about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or escalate your complaint to the relevant data protection authority in your region.
International Users Please note that your personal information may be transferred, stored, and processed outside of the country where you reside. We take steps to ensure that any such transfers comply with applicable data protection laws.
Contact Us If you have questions about this privacy policy or wish to exercise your rights, please contact us at support@shopaliver.com.